If you are an Australian Employer or local recruitment agency looking for a highly qualified and highly motivated welfare worker with depth of experience and finding it hard to find the right person locally – why not consider the following candidate. We are not seeking any introduction fee. If you are interested please email us from our website and we are happy to make a direct introduction to this candidate.

Mr RR 2012

QUALIFICATIONS PROFILE

Highly accomplished young professional with a proven ability to deliver high-quality human services and excellent care and support. With a Diploma of Community Welfare, key skills in working successfully with individuals, families or groups, and a capacity to deal with cultural diversity and to effectively communicate with people of different ages and backgrounds in the workplace, I have been recognised throughout my career for my leadership, focus, accuracy in performing my jobs and for my proven abilities to deliver high-quality results within the following areas:

• Problem Solving
• OH&S
• Cultural Diversity
• Relationship Management
• Attention to Detail
• Communication
• Reliability & Responsibility
• Multi-Tasking
• Customer Service
• Training and Mentoring
• Integrity & Honesty
• Quality Assurance

KEY COMPETENCIES & SKILLS

• Excellent written and verbal communication skills with a capacity to deal with cultural diversity  and communicate effectively with people of different ages and backgrounds in the workplace
• Ability to multi task under pressure and effectively manage multiple projects simultaneously while employing solid organisational, coordination and problem solving strengths
• Honest, eager individual with a genuine passion for achieving goals for self and others
• Proven ability to take initiative in completing projects with exceptional quality and attention to detail
• A passion for providing excellent customer service, integrity and teamwork with a focus on the achievement of consistently outstanding results
• Highly Proficient in Computer Operations including:
  • MS Outlook, Word, Excel, PowerPoint, PABX Management System, Java

• Positive Notice No. 25426        
• Disability Services positive Notice Card. 2008-21012-1

PROFESSIONAL EXPERIENCE

Serco Immigration Services: NT, Australia                                                                                                                                June 2011 – Present

Client Support Worker

Responsibilities & Achievements:

• Attend briefings held by the Senior Operations Manager before the start of every shift:
  • Recognised for strong attention to detail and organisational skills to ensure tasks are completed to the highest quality standard within the set deadlines
• Ensure clients’ needs are fulfilled according to the policies and procedures of the company
• Developing a caring and nurturing environment
• Encourage involvement in activities e.g. Swimming, Fitness, Painting, and excursions
• Organise, motivate and inspire clients to reach their full potential
• Strong work ethic with excellent interpersonal, customer service and communication skills – Gained knowledge and experience with different cultures and demonstrated empathy towards the clients
• Motivate clients in developing a positive attitude and ensure they eat properly whilst in Detention
• Preparing documents and writing review reports as required

Department of Health and Families: NT, Australia                                                                                                           April 2011 – May 2011

Specialist Support Worker

Responsibilities & Achievements:

• Assisted the Program Manager and Deputy Manager in managing a residential home for adults with learning difficulties
• Promoted a stimulating, caring and culturally appropriate environment for the Service Users
• Worked closely with clients and their families in adhering to strict programmes, plans and regulations
• Acted in a management role in the absence of the Program Manager and Deputy Manager
• Prepared, wrote and reviewed detailed client reports
• Involved in reviewing meetings concerning clients and their families
• Established and implemented personal care plans for Service Users
• Helped with leisure interests and skill development inside and outside the home including:
  • Household and domestic duties (washing, cleaning, cooking etc.)
• Assisted with day care activities and provided support and attention
• Communicated with other staff about needs/activities
• Carried out supervision of junior staff as directed by the Program Manager
• Maintained confidentiality, privacy and dignity of clients at all times
• Followed policies and procedures including OH&S
• Proven track record of promoting an atmosphere of teamwork

Centra Care Trinity Support Services: QLD, Australia                                                                                      November 2008 – April 2011

Team leader & Community Support Worker

Responsibilities & Achievements:

• Established and maintained an effective relationships with a range of stakeholders, including:
  • Representatives of ethnic community organisations, religious organisations, state and local government, on-government service providers, police and other relevant stakeholders
• Provided administrative support such as answering telephones, assisting visitors and resolving a range of administrative problems and inquiries
• Prepared activities according to the needs of the clients on school holidays as well as on a weekly basis
• Followed, maintained and implemented Occupational Health and Safety guidelines
• Maintained confidentiality, privacy and dignity of clients at all times
• Demonstrated empathy towards clients
• Acknowledged for time management skills that allowed for the multi-tasking of all responsibilities
• Ability to motivate, lead and work long hours while handling multiple tasks and performing additional duties
• Supported assigned tasks and projects
• Provided training and development to junior staff and ensured that they adhered to company policies and regulations

Martina Watkins: QLD, Australia                                                                                                                               January 2008 – February 2009

Disability Support Worker

Responsibilities & Achievements:

• Followed Occupational Health and Safety policies and guidelines
• Communicated and documented changes in client status / needs
• Followed policies and procedures
• Maintained good time management and organisational skills
• Delivered direct care support
• Provided training and development to staff

RSL Care: QLD, Australia                                                                                                                                                           August 2008 – April 2009

Personal Care, Domestic Assistant & Social Support

• Assisted clients with personal care (e.g. showering; toileting) as per individual support plans
• Followed prescribed handling and management
• Provided meal support and implemented prescribed meal time management
• Respected and encouraged choice and individual needs of all clients
• Followed Occupational Health and Safety guidelines
• Helped clients with their shopping on a weekly basis
• Organsied and maintained client homes according to the occupational safety guidelines
• Worked directly with clients on a daily basis including preparing activities to keep them active e.g. Movie, Coffee or excursions
• Followed policies and procedures
• Supported operations to ensure efficiency and productivity
• Maintained confidentiality, privacy and dignity of clients at all times

In 2 Nursing: QLD, Australia                                                                                                                               September 2008 – December 2008

Assistant in Nurse

• Prepared mobile table for patients in bed:
  • Safe positioning of patients to receive meals in bed or on a chair
  • Fed patients who were unable to do so for themselves under the direction of the RN
• Assisted patient with showering, bathing and bed washes
• Helped patient with oral hygiene, brushing teeth, and cleaning of dentures
• Assisted with dressing and grooming of patients:
  • Facial shaves of male patients (exclusion: all pre-operative shaving)
• Assisted nurses with patient transfers and manual handling
• Followed nursing policies and procedures
• Maintained confidentiality, privacy and dignity of patients at all times
• Proactive and positive team player recognised for performing all duties on time and of the highest quality
• Demonstrated the ability to lead by example

EDUCATION & QUALIFICATIONS

• Diploma of Community Welfare(2009)
  • Brisbane North Institute of TAFE

• Advance Upper Mediate in English Language(2008)
  • Brisbane North Institute of TAFE

• Secondary Education
  • Asia English High School, India

Training & Workshops

• Customer Care
• Fire and Safety
• Manual Handling, Senior First Aid and CPR
• Food Hygiene and handling
• Work place health and safety
• Autism